In order to offer the highest standards of service, safety and efficiency, NYC Doggies requires all clients to abide by our client policies. Please read through our policies carefully, and let us know if you have any questions.

Payments

Invoices are sent every Sunday, for the services we provided the week before. Payment for our services is required within 2 days from the time you received your invoice. After each payment, you should receive a payment confirmation email from NYC Doggies. If you do not, or if you notice any discrepancy, please contact us immediately.

Payments can be made in cash, check or by debit/credit card, and are subject to the 8.875% NY State sales tax.

Cancellations and Refunds

If you decide to cancel a service, you will not be charged for it, or you will be refunded if the service was paid for in advance, providing that the cancellation was made:

  • the day before by 6 PM for our dog walking services
  • the day before by 10 AM for our dog hiking services
  • at least 3 days in advance for our dog boarding and dog sitting services

Any service canceled within less time then mentioned above, will be charged a late cancellation fee as described in the table bellow:

  • Late Cancellation Fees

  • Fee on weekends and off-hours
  • Fee on holidays
  • Fee for additional dog in the household
  • Fee for additional dog in the household on weekends and off-hours
  • Fee for additional dog in the household on holidays
  • Dog walking

  • $15

    per cancelled walk

  • $20
  • $25
  • $5
  • $10
  • $20
  • Dog hiking

  • $50

    per cancelled hike

  • $50
  • $50
  • $40
  • $40
  • $40
  • Dog boarding

  • $50

    per cancelled day

  • $50
  • $75
  • $50
  • $50
  • $75
  • Dog sitting

  • $40

    per cancelled day

  • $40
  • $65
  • $20
  • $20
  • $30

Schedules

We usually only schedule regular/occasional walks during our work hours. Our work hours are:

  • Monday through Friday: 8AM to 6 PM
  • Weekends and holidays: 10 AM to 3 PM

Availability for walks outside our work hours is not guaranteed. If we do commit to do a walk outside of our work hours, it will be charged our “off-hours” rate as specified in our Dog Walking Service page.

We do our best to be punctual but things can always happen that set us back. For that reason we need some leeway in regards to the time we start to perform the service, as described bellow:

  • regular dog walks: 1 hour leeway
  • occasional walks: 2 hours leeway
  • dog hikes: pick-up between 9:00 ~ 11:30 AM
  • dog boarding: pick-up and drop-off between 4 ~ 6 PM
  • dog sitting: walks between 9:00 ~ 10:00 PM at night and 7 ~ 8 AM in the morning

Safety

All dogs must be up to date on vaccinations, and must have identification tags secured to their collar. Their leashes, collars and harnesses must be in perfect working condition. We must also be made aware of any health or behavioral problems your dog might have.

Communication

Always feel free to contact your regular dog walker directly if you need to get in touch with him or her for a particular reason. In general, however, it is usually best to email us at contact@nycdoggies.com or call (347) 881-3647 where someone will always be available to respond immediately to an emergency situation, questions or concerns.

All new clients must submit their contact information to NYC Doggies online, via our registration page: https://nycdoggies.com/registration/. If your contact information changes, you must let us know as soon as possible, or just use the provided form on your private page.

Our Privacy Policy

This privacy policy sets out how NYC Doggies uses and protects any information that you give NYC Doggies when you use this website.
At NYC Doggies we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The data we collect

We may collect the following information:

  • Contact information including name, address, email and phone number
  • Information relevant to our services: dog’s name, age, veterinary, etc

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may use the information to customize our website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you information about our services and news.

If you currently are a client of NYC Doggies, you can access all the information we collect from your private page on our website. If you would like a copy of the information held on you please contact us at contact@nycdoggies.com.

Our privacy policy may change from time to time and all updates will be posted on this page. You will also be notified of any changes by email.

You may contact us at anytime about this privacy policy at contact@nycdoggies.com