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Welcome to NYCDoggies!

By registering, you officially become a client of NYC Doggies. Your online account on our website will be activated soon after. From there, you'll then be able to make payments, schedule and cancel appointments, etc.

If, however, this is the first time you are reaching out to us, please visit our contact page instead.

Your contact info

Family member info

Home address

2nd address

Dog 1

Health

Dog 2

Health

Dog 3

Health

Policies and Terms of Service

In order to offer the highest standards of service, safety and efficiency, NYC Doggies requires all clients to abide by our client policies. Please read through our policies carefully, and let us know if you have any questions.

Payments

At the end of each week you will receive an invoice with your current balance. Payment for our services is required within 2 days from the time you received your invoice. After each payment, you should receive a payment confirmation email from NYC Doggies. If you do not, or if you notice any discrepancy, please contact us immediately. Payments can be made in cash, check or by debit/credit card, and are subject to the 8.875% NY State sales tax.

Schedules

We only schedule regular/occasional walks during our work hours. Our work hours are:
  • Monday through Friday: 8AM to 6 PM
  • Weekends and holidays: 10 AM to 3 PM
Availability for walks outside our work hours is not guaranteed. If we do commit to do a walk outside of our work hours, it will be charged our "off-hours" rate as specified in our Dog Walking Service page. We try our best to be punctual but things can always happen that set us back. For that reason we need some leeway in regards to the time we start to perform the service, as described bellow:
  • regular dog walks: 1 hour leeway
  • non-regular dog walks: 2 hours leeway
  • dog hikes: pick-up between 9:30 AM and 11:30 AM
  • dog boarding: pick-up between 4 PM and 6 PM
  • dog sitting: pick-up between 9:30 Pm and 10:30 PM at night and 7 AM - 8 AM in the morning

Cancellations and Refunds

If you decide to cancel a service, you will not be charged for it, or you will be refunded if the service was paid for in advance, providing that the cancellation was made:
  • the day before by 6 PM for our dog walking service</