In order to offer the highest standards of service, safety and efficiency, NYC Doggies requires all clients to abide by our client policies. Please read through our policies carefully, and let us know if you have any questions.
At the end of each week you will receive an invoice with your current balance. Payment for our services is required within 2 days from the time you received your invoice.
After each payment, you should receive a payment confirmation email from NYC Doggies. If you do not, or if you notice any discrepancy, please contact us immediately.
Payments can be made in cash, check or by debit/credit card, and are subject to the 8.875% NY State sales tax.
We only schedule regular/occasional walks during our work hours. Our work hours are:
- Monday through Friday: 8AM to 6 PM
- Weekends and holidays: 10 AM to 3 PM
Availability for walks outside our work hours is not guaranteed. If we do commit to do a walk outside of our work hours, it will be charged our "off-hours" rate as specified in our Dog Walking Service
We try our best to be punctual but things can always happen that set us back. For that reason we need some leeway in regards to the time we start to perform the service, as described bellow:
- regular dog walks: 1 hour leeway
- non-regular dog walks: 2 hours leeway
- dog hikes: pick-up between 9:30 AM and 11:30 AM
- dog boarding: pick-up between 4 PM and 6 PM
- dog sitting: pick-up between 9:30 Pm and 10:30 PM at night and 7 AM - 8 AM in the morning
Cancellations and Refunds
If you decide to cancel a service, you will not be charged for it, or you will be refunded if the service was paid for in advance, providing that the cancellation was made:
- the day before by 6 PM for our dog walking service
- the day before by 10 AM for our dog hiking service
- at least 3 days in advance for our dog boarding and dog sitting services
Any service cancelled within less time then mentioned above, will be charged a late cancellation fee as described on our website: https://nycdoggies.com/private-page/our-policies/
On Federal Holidays and their associated weekend days, our services are charged holiday rates. We follow the following Federal Holidays:New Year’s Day, Martin Luther King Day, Presidents Day, Easter Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.
All dogs must be up to date on vaccinations, and must have identification tags secured to their collar. Their leashes, collars and harnesses must be in perfect working condition.
We must also be made aware of any health or behavioral problems your dog might have.
Always feel free to contact your regular dog walker directly if you need to get in touch with him or her for a particular reason. In general, however, it is usually best to email us at [email protected]
or call (347) 881-3647
where someone will always be available to respond immediately to an emergency situation, questions or concerns.
If your contact information changes, you must let us know as soon as possible, or just use the provided form on your private page to update your info.