We accept payments made by debit/credit card or checks. All our services are subject to the NYS sales tax (8.875%).

• All standard walks/hikes, sleepovers, and boardings must be paid within 3 days of receiving an invoice, after those visits were completed.
• Monthly Walk/Hike Packages must be paid in full before walks/hikes begin.
• Quarterly Walk/Hike Packages can be paid in full or in 2 installments over the course of 2 weeks. The first payment must be made before walks/hikes begin; The second payment must be made within 2 weeks of the first payment.
• Training packages must be paid 50% in advance, and 50% on their completion.

NYC Doggies reserves the right to discontinue services at will. In the event that NYC Doggies must cancel a walking/hiking package, the unused portion will be fully and immediately refunded.

1. Dog Walking Cancellations

• Walks canceled past 6 PM (or 3 PM on a weekend or a holiday) the day before, will be charged a late cancellation fee equal to 50% of their cost.
• Walks canceled within 2 hours of their start, will be charged at their full rate.

A Walking Package canceled before its end will incur a 10% cancellation fee. Additionally, all the walks that were provided, along with all the other services that were discounted (i.e. hiking/boarding discounts), will be recalculated at our standard rates. The remaining balance will be reimbursed as follows:

• Monthly Package: one installment, within a week of the client’s request;
• Quarterly Package: in two equal installments, at most two weeks apart; the first installment will be paid within a week of the client’s request;

In the event of death or new permanent illness/injury of the dog, packages may be canceled by the client without incurring any fees and will be fully refunded per the above schedule.
In the event of a temporary injury of the dog, that occurred during a hike/walk with us, packages may also be canceled by the client without incurring any fees. The remaining balance will be fully refunded per the above schedule.
In the event of a temporary injury of the dog, that did not occur during a hike/walk with us, canceled packages will incur the appropriate cancellation fee described above.

2. Dog Hiking Cancellation Policy

• Hikes canceled within less than 48 hours of the hike’s start will be charged a late cancellation fee equal to 50% of their cost.
• Hikes canceled past 6 PM (or 3 PM on a weekend or a holiday) the day before, will be charged at their full rate.

A Hiking Package canceled before its end date will incur a 10% cancellation fee. Additionally, all the hikes that were provided, along with all the other services that were discounted (i.e. boarding discounts), will be recalculated at our standard rates. The remaining balance will be reimbursed as follows:

• Monthly Package: one installment, within a week of the client’s request;
• Quarterly Package: in two equal installments, at most two weeks apart; the first installment will be paid within a week of the client’s request;

In the event of death or new permanent illness/injury of the dog, packages may be canceled by the client without incurring any fees and will be fully refunded per the above schedule.
In the event of a temporary injury of the dog, that occurred during a hike/walk with us, packages may also be canceled by the client without incurring any fees. The remaining balance will be fully refunded per the above schedule.
In the event of a temporary injury of the dog, that did not occur during a hike/walk with us, canceled packages will incur the appropriate cancellation fee described above.

3. Boarding Cancellation Policy

• Boardings canceled within less than 72 hours of their start will be charged a late cancellation fee equal to 50% of their cost.
• Boardings canceled past 6 PM (or 3 PM on a weekend or a holiday) the day before, will be charged at their full rate.

4. Sleepover Cancellation Policy

• Sleepovers canceled within less than 48 hours of their start will be charged a late cancellation fee equal to 50% of their cost.
• Sleepovers canceled past 6 PM (or 3 PM on a weekend or a holiday) the day before, will be charged at their full rate.

Our dog walking work hours are:

• Monday through Friday: 9 AM to 6 PM
• Weekends and holidays: 10 AM to 3 PM

Availability for walks outside of those time frames is not guaranteed. The pick-up and drop-off windows for our dog walking services are as follows:

• Standard walks have a 2-hour window for pick-ups
• Walks in a package that take place during the reserved time slot have a 1-hour window for pick-ups

Our hiking service is available Monday through Friday. We do not offer any hikes on weekends.
Availability for hikes on holidays varies.

The hikes start around 8 AM ~10 AM, and are completed around 2PM ~ 5 PM. Delays because of traffic conditions are not uncommon.

• All dogs must be up to date on their vaccinations and, we should be notified, in writing, of all their preexisting health conditions.
• If your dog gets sick, let us know so we can prevent transmitting potentially contagious diseases to other dogs.
• We must be made aware if your dog is displaying any behavioral problems or has had episodes of aggression towards people and/or dogs, anxiety, etc.
• All dogs must have identification tags secured to their collar, and their leashes, collars, and/or harnesses must be in perfect working condition.

1. Dog Runs

Dog runs are a great place for dogs to exercise and socialize, and under the supervision of our highly trained staff, they have a wonderful time there. However, dog runs are public places where even people with poorly behaved dogs can go. If you’d like us to take your dog to the dog run, please let us know that you are ok with that.

2. Hiking Safety

Safety while hiking is of the utmost importance to us. We have carefully developed a system that allows us to provide your dogs with the best off-leash experience possible.

On the trails, our dogs wear GPS collars, and our hikers carry an emergency first aid kit. The GPS is a last resort because our hikers are well-trained to keep dogs in sight and safe at all times.
The parks where we hike are within a 10-minute drive to a veterinary clinic.

Nonetheless, the hiking service carries a certain amount of risk that cannot be eliminated when driving and hiking. We can guarantee the competence of our own drivers, but not that of other drivers on the road. Likewise, we can do everything possible to keep the dogs safe on the trails, but at the end of the day, the dogs are off-leash in nature. Scratches, splinters, and twisted ankles are not uncommon.

As a client of our hiking service you recognize that NYC Doggies cannot be held responsible for injury to or loss of your dog resulting from risks relating to our off-leash dog hiking service including, but not limited to, natural hazards such as tree limbs and sharp rocks; bites from wild animals or other dogs encountered on the trail; running or jumping in a way that leads to an injury; tick-borne diseases; illness caused by something consumed on the trail; or car accident. The owner will bear the cost of any and all veterinary bills resulting from an incident that occurred during or in transit to one of our hikes.

We have an excellent safety record, and of course, we believe the benefits of an off-leash adventure far outweigh the challenges. Our pups (and hikers) are happier and healthier because of these outings.

All new clients must submit their contact information to NYC Doggies online via our registration page.
If your contact information changes, you must let us know as soon as possible, or just update your profile by logging into your account.

Always feel free to contact your regular dog walker directly, via our software, if you need to get in touch with him or her for a particular reason. In general, however, it is usually best to email us at [email protected] or call (347) 881-3647 where someone will always be available to respond immediately to an emergency situation, questions or concerns.

This privacy policy sets out how NYC Doggies uses and protects any information that you give NYC Doggies when you use this website. At NYC Doggies we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1. The data we collect

We may collect the following information:

• Contact information including name, address, email, and phone number
• Information relevant to our services: dog’s name, age, veterinary, etc

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may use the information to customize our website according to your interests

3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

4. Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you information about our services and news. Our privacy policy may change from time to time and all updates will be posted on this page. You will also be notified of any changes by email. You may contact us at any time about this privacy policy at [email protected]