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NYC Doggies Policies and Terms of Service2022-02-17T12:22:39-05:00

Policies and Terms of Service

Last updated: February 17, 2022

In order to offer the highest standards of service, safety and efficiency, NYC Doggies requires all clients to abide by our client policies. Please read through our policies carefully, and let us know if you have any questions.

Payments2022-02-17T08:33:08-05:00
We accept payments made by debit/credit card or checks. All our services are subject to the NYS sales tax (8.875%).
  • Annual Packages can be paid in full or in 3 installments over the course of 2 months. The first payment must be made before walks/hikes begin; The second payment must be made within a month from the first payment; The third payment must be made within two months of the first payment.
  • Quarterly Packages can be paid in full or in 2 installments over the course of 2 weeks. The first payment must be made before walks/hikes begin; The second payment must be made within 2 weeks of the first payment.
  • Monthly Packages must be paid in full before walks/hikes begin.
Cancellations2022-02-17T08:34:36-05:00

NYC Doggies reserves the right to discontinue services at will. In the event that NYC Doggies must cancel a walking/hiking package, the unused portion will be fully and immediately refunded.

1. Dog Walking Cancellations
  • Walks canceled after 6 PM the day before will be charged a $12 late cancellation fee.
  • Walks canceled within 2 hours of their start, will be charged at their full rate.
  • The cancellation fee for weekend, holiday, individual, and off-hour walks is 25% more.
  • The walking cancellation fee for each additional dog in the household is 50% off.

A Walking Package canceled before its end date will incur one of the following cancellation fees:

  • $50 for a Monthly Package
  • $120 for a Quarterly Package, or
  • $360 for a Yearly Package.

Additionally, all the walks that were provided, along with all the other services that were discounted (i.e. hiking/boarding discounts), will be recalculated at our Standard Walk rates. The remaining balance will be reimbursed as follows:

  • Monthly Package: one installment, within a week of the client’s request;
  • Quarterly Package: in two equal installments, at most two weeks apart; the first installment will be paid within a week of the client’s request;
  • Yearly Package: in three equal installments, at most 1 month apart; the first installment will be paid within a week of the client’s request.

In the event of death or new permanent illness/injury of a dog, packages may be canceled by the client without incurring fees and will be fully refunded per the above schedule.

2. Dog Hiking Cancellation Policy
  • Hikes canceled within less than 48 hours of the hike’s start will be charged a $55 late cancellation fee.
  • Hikes canceled that same day will be charged at their full rate.
  • The hiking cancellation fee for each additional dog in the household is 50% off.

A Hiking Package canceled before its end date will incur one of the following cancellation fees:

  • $100 for a Monthly Package,
  • $200 for a Quarterly Package, or
  • $600 for a Yearly Package.

Additionally, all the hikes that were provided, along with all the other services that were discounted (i.e. hiking/boarding discounts), will be recalculated at our Standard Hike rates. The remaining balance will be reimbursed as follows:

  • Monthly Package: one installment, within a week of the client’s request;
  • Quarterly Package: in two equal installments, at most two weeks apart; the first installment will be paid within a week of the client’s request;
  • Yearly Package: in three equal installments, at most 1 month apart; the first installment will be paid within a week of the client’s request.

In the event of death or new permanent illness/injury of a dog, packages may be canceled by the client without incurring fees and will be fully refunded per the above schedule.

3. Boarding Cancellation Policy
  • Boardings canceled within less than 72 hours of their start will be charged a $50/day late cancelation fee.
  • Boardings canceled that same day will be charged at their full rate.
  • The cancellation fee for holiday period boardings is 25% more. (Holiday periods include the adjacent weekend days).
4. Sleepover Cancellation Policy
  • Sleepovers canceled within less than 48 hours of their start will be charged a $10/night late cancelation fee.
  • The cancellation fee for holiday period sleepovers is 25% more. (Holiday periods include the adjacent weekend days).
  • The sleepover cancellation fee for each additional dog in the household is 50% off.
Schedules2022-02-17T08:40:58-05:00

Our dog walking work hours are:

  • Monday through Friday: 9 AM to 6 PM
  • Weekends and holidays: 10 AM to 3 PM

Availability for walks outside of those time frames is not guaranteed. The pick-up and drop-off windows for our dog walking services are as follows:

  • standard walks have a 2-hour window for pick-ups
  • walks in a package that take place during the reserved time slot have a 1-hour window for pick-ups
Safety2022-02-17T08:41:33-05:00
  • All dogs must be up to date on their vaccinations and, we should be notified, in writing, of all their preexisting health conditions.
  • If your dog gets sick, let us know so we can prevent transmitting potentially contagious diseases to other dogs.
  • We must be made aware if your dog is displaying any behavioral problems or has had episodes of aggression towards people and/or dogs, anxiety, etc.
  • All dogs must have identification tags secured to their collar, and their leashes, collars, and/or harnesses must be in perfect working condition.
1. Dog Runs

Dog runs are a great place for dogs to exercise and socialize, and under the supervision of our highly trained staff, they have a wonderful time there. However, dog runs are public places where even people with poorly behaved dogs can go. If you’d like us to take your dog to the dog run, please let us know that you are ok with that.

2. Hiking Safety

Safety while hiking is of the utmost importance to us. We have carefully developed a system that allows us to provide your dogs with the best off-leash experience possible.

On the trails, our dogs wear GPS collars, and our hikers carry an emergency first aid kit. The GPS is a last resort because our hikers are well-trained to keep dogs in sight and safe at all times.
The parks where we hike are within a 10-minute drive to a veterinary clinic.

Nonetheless, the hiking service carries a certain amount of risk that cannot be eliminated when driving and hiking. We can guarantee the competence of our own drivers, but not that of other drivers on the road. Likewise, we can do everything possible to keep the dogs safe on the trails, but at the end of the day, the dogs are off-leash in nature. Scratches, splinters, and twisted ankles are not uncommon.

As a client of our hiking service you recognize that NYC Doggies cannot be held responsible for injury to or loss of your dog resulting from risks relating to our off-leash dog hiking service including, but not limited to, natural hazards such as tree limbs and sharp rocks; bites from wild animals or other dogs encountered on the trail; running or jumping in a way that leads to an injury; tick-borne diseases; illness caused by something consumed on the trail; or car accident. The owner will bear the cost of any and all veterinary bills resulting from an incident that occurred during or in transit to one of our hikes.

We have an excellent safety record, and of course, we believe the benefits of an off-leash adventure far outweigh the challenges. Our pups (and hikers) are happier and healthier because of these outings.

Communication2022-02-17T08:42:03-05:00

All new clients must submit their contact information to NYC Doggies online, via our registration page: https://nycdoggies.wpengine.com/registration/. If your contact information changes, you must let us know as soon as possible, or just update your account profile.

Always feel free to contact your regular dog walker directly, via our software, if you need to get in touch with him or her for a particular reason. In general, however, it is usually best to email us at [email protected] or call (347) 881-3647 where someone will always be available to respond immediately to an emergency situation, questions or concerns.

Privacy Policy2022-02-17T08:43:00-05:00

This privacy policy sets out how NYC Doggies uses and protects any information that you give NYC Doggies when you use this website. At NYC Doggies we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1. The data we collect

We may collect the following information:

  • Contact information including name, address, email, and phone number
  • Information relevant to our services: dog’s name, age, veterinary, etc
2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may use the information to customize our website according to your interests
3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

4. Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you information about our services and news. Our privacy policy may change from time to time and all updates will be posted on this page. You will also be notified of any changes by email. You may contact us at any time about this privacy policy at [email protected]

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